All refunds are processed through Customer Service. Credit Card refunds will appear on your statement in 7-10 business days.
Refunds on orders that are issued as compensation for engraving errors. The refund must be requested within 30 days of delivery and all incorrect products must be returned to receive a full refund. Refunds are not issued for engraving errors if the error appeared on the approved proof. Refunds are not issued for delayed delivery resulting from incorrect shipping address if the order was shipped to the address that was approved on the proof.
Refunds on orders that are cancelled after receiving a proof are subject to a $10 art charge.
Upon receipt, look over your order carefully. If for whatever reason you are unhappy or have any issue with your items, contact customer service so we can address the situation. In the event there is a mistake because of our negligence, we will redo your order or issue a full refund. In either case the entire order must be returned before the situation can be resolved.
Disputes must be brought to our attention within 30 DAYS of receiving the order. After 30 DAYS we must assume you are satisfied with your items and will not be able to redo or refund any part of the order.
It is our policy to collect payment on all orders at the time the order is placed. All orders are prepaid.
Always confirm pricing and review your online invoice before paying for your order.
Cosmic 2×4 operates the www.cosmic2x4.com website, which provides the production, personalization, and shipment of physical Cosmic 2×4’s.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it both offline and online. We employ the latest standards for the transmission of sensitive information, including any payment information, and such transmissions are encrypted and protected using Secure Sockets Layer (SSL). Stored customer information is kept in a secure environment where access is restricted to employees who need the information to perform a specific job (for example billing administration or the development team). Remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.