F.A.Q. Quick Links
Upon ordering the 2×4 you will enter up to 160 characters (including spaces and punctuation) into the personalized message box. Maximum of 5 lines. After the order is placed we will prepare a written proof and email it to you for your confirmation. Once we receive the confirmation we will put your 2×4 into production!
We ship USPS First Class and should be delivered within 1-3 days after the 2×4 is completed and delivered to the Post Office. Order fulfillment takes 1 – 2 days after order receipt and/or personalized message confirmation and approval.
You are notified of each step from order acceptance to shipping. If there seems to be an inordinate amount of time between emails please contact Customer Serivce. You will receive an email for:
- Order acceptance
- Personalized message confirmation and approval
- The date shipped along with tracking number
You can cancel your order without penalty if you cancel before your personalized message proof has been confirmed by us and receipt of your approval. If you cancel your order after you approve the proof, you will be refunded the purchase price of the order minus a $10 art charge. 2x4s that have already been produced and/or shipped may not be canceled.
24 – 48 hours after order receipt without a personalized message and 24 – 48 hours after personalized message approval. In either case dleivery to the continental US should we 1 – 3 days after production.
Rush ordering is available for an additional $25. Extra shipping charges may apply. If you need rush production, please contact customer service with your delivery requirements so we can calculate rush charges.
For now the continental US via USPS First Class. If you want to ship outside of the continental US please contact customer service with your delivery requirements so we can calculate charges.
You will receive an email from USPS with your tracking number and estimated delivery date. Please note, USPS emails are not sent until the close of business so you will not receive the email until the evening of your scheduled ship date.